Don't Just Archive Telephony Calls.
Make Them Understandable.
ZharfAva acts as the intelligent layer between raw telephone recordings and executive decisions: turning voice audio into transcripts, structured signals, verifiable QA scores, and longitudinal trend patterns.
From Raw Telephony Audio to Executive Action in 5 Stages
A step-by-step technical view of how conversations are captured, transcribed, audited, and transformed into strategic decisions.
From a Spoken Call to Strategic Enterprise Action
Audio Ingestion
Secure ingestion of recorded call audio from enterprise PBX/ACD systems, telephony trunks, or carrier archives at 8kHz or 16kHz.
Diarization, Transcript Alignment, and Signal Extraction
Interactive exploration of precise Persian speech recognition, speaker separation, and contextual turn-level signals.
Hello and thank you for calling customer care. My name is Alex. How may I assist you today?
Hi Alex, I'm honestly exhausted with this. I ordered an urgent express package yesterday promised between 2 PM and 6 PM. It's now 24 hours overdue and nobody has answers.
I completely understand your frustration, Mr. Davis, and I apologize for this unexpected delay. Could you please provide your order ID so I can trace the real-time vehicle route right now?
The order number is 904812. This is my third call today! When I spoke to an agent this morning, they assured me it would arrive in one hour, but the status is completely frozen.
I see the tracking log here. The package cleared our central sorting hub at 10 AM but stalled at Western Hub 5. Let me patch directly into the regional dispatch supervisor to prioritize it.
If it's not arriving this afternoon, please let me know right away so I don't waste my entire day waiting, or I will just cancel this order altogether.
Your shipment has been moved to our priority midday dispatch queue. I've confirmed with the regional driver that delivery will occur by 3:30 PM, and I've just sent you a direct GPS tracking link via SMS.
Third contact within 24 hours caused by inaccurate ETA provided by previous rep
100% Automated Call Auditing with Direct Acoustic Proof
Quality evaluation rubrics apply across all enterprise calls instead of 2% random sampling. Every rubric score is linked directly to speech evidence.
Automated QA Compliance Scorecard
Automated Audit with Citation100% conversation evaluation against operational rubrics with direct speech citation
"I completely understand your frustration, Mr. Akbari. I sincerely apologize for the delay you’ve encountered..."
Prompt de-escalation with constructive, non-defensive tone.
Automated Clustering of Emerging Issues and Bottlenecks
Track call volume spikes, group semantically similar customer complaints, and diagnose root causes before issues escalate into crises.
Topic Trend Monitoring & Root-Cause Diagnosis
Unsupervised ClusteringAutomatically surface critical operational bottlenecks before they escalate in executive reports
Delivery Window Ambiguity & Hub Tracking Latency
OTP Authentication Confusion After Mobile App Update
Medical Claim Document Submission Ambiguity
Renewal Pricing Pushback & Competitor Discount Matching
Suspension of SMS dispatch notifications from West Logistics Hub due to temporary webhook failure
Calibrated to Your Vocabulary and Telephony Conditions
ZharfAva is not a static black-box model. Domain taxonomy, named entities, and evaluation criteria are customized to your enterprise vocabulary and operational workflows.
Custom Domain Taxonomy & Glossaries
Define internal product codes, process milestones, industry jargon, and organizational acronyms as direct inputs to the extraction engine.
Built for 8kHz Telephony Audio
Engineered specifically for low-bitrate telecom sampling, phone line noise, speaker cross-talk, and colloquial Persian conversational nuances.
Benchmarked on Real Enterprise Audio
Accuracy, precision, and business metrics are verified against real operational recordings and agreed-upon evaluation criteria.
Secure Telephony & Enterprise System Connectors
ZharfAva connects seamlessly into your existing stack via standard webhooks, REST APIs, and automated file pipelines across PBX, CRM, and BI.
PBX & Telephony Gateways
Automated ingestion from Cisco, Avaya, Asterisk, and VoIP streams.
CRM & Ticketing Systems
Directly sync topic tags, QA scores, and call summaries to CRM records.
Data Warehouses & BI
Feed speech metrics and sentiment trends to Power BI, Tableau, or data lakes.
Real-Time Event Webhooks
Immediate alerts for acute churn risk, severe friction, or compliance breaches.
Ready to Benchmark This Environment on Your Telephony Recordings?
Schedule a customized technical demonstration to explore how the platform adapts to your telephony architecture.